How can we help?

A place for communities to share project ideas, vote on what matters most, and keep clear, honest records, for the whole community and for your family, chama, or welfare group.

No account is needed to look at projects, read details, or show interest. You only need a free account to vote as yourself, join a group, or keep your own records.

Tap ‘Create account’ at the top. Enter your name, email, and a password. It takes less than a minute and is free.

On the sign-in page, tap ‘Forgot password?’ and we email you a link to set a new one. If email is not switched on yet, ask a group organizer or an admin to reset it for you.

Use the language picker at the top of the page to switch between English and Kiswahili. Your choice is remembered.

Tap ‘See & vote on projects’ on the home page, or ‘Projects’ at the top. You’ll see a list you can open to read the full details.

Open the project. If you are logged in, tap the big ‘👍 Vote for this project’ button, that’s it, one tap. If you are not logged in, tap ‘Log in to vote’ and we bring you right back.

Anyone can show interest, it tells the community people care, but it is not a counted vote. A vote counts toward decisions and comes from a logged-in member or a verified community process.

Each account votes once per project. If you need to change it, contact a community organizer or admin.

Open the project and use ‘Raise a concern’. A coordinator reviews it privately, it is not shown to the public.

Open the project and use the comment box. Comments are public and are checked before they appear.

Only when a project’s support collection is open, which happens after community review. Until then, no money is collected.

A pledge is a promise to help later. While collection is closed you can record what you intend to support, and we remind you when it opens. No money is taken when you pledge.

Tap ‘Get notified about this project’ on the project page to receive a notification. When you pledged with a phone or account, you’ll be reminded to complete it.

When support is open, payments are handled securely by a trusted payment service, and every payment is recorded for accountability.

Tap ‘Start a family or group’ on the home page (or ‘Request access’). Tell us the group name and purpose. A community admin reviews it, then you can set it up.

Open your group, go to ‘Members & roles’, and add each person. Add the email they will log in with so they can join.

A member joins when their record has the email they log in with. Open the member, tap ‘Edit member’, and add their email. If they already have an account they link at once; if not, they join the moment they sign up with that email.

When they log in, ‘My groups’ shows a ‘Groups you belong to’ section with the group and their role.

Roles like Chairman, Treasurer, or Secretary say what each member does. The organizer assigns them under ‘Members & roles’. Start with one leader, then add others.

Yes, but never silently. Removals are recorded, and sensitive ones go for review, so records stay fair.

Community needs, project ideas, contributions and pledges, meetings, follow-up actions, and documents, all in one clear place instead of scattered WhatsApp messages.

Tap ‘Forms’ at the top. Public forms are open to everyone to view and print.

Yes, organizers can download and print a clean one-page project notice from the project’s admin page.

On a project page, tap ‘Get notified about this project’ and allow notifications once. You’ll get a message when support opens or there’s an update.

Open the site in your phone browser and choose ‘Add to Home screen’. It installs like an app and notifications work best that way (required on iPhone).

Public projects, public forms, and public comments are open to everyone. Private group records, member details, phone numbers, and any finance records are protected.

No. Jamii is for community projects and group records. It does not guarantee funding, is not a bank or lender, and does not replace official government processes.

Privileged roles are given by admins only. Everyday members can take part, vote, and keep their group’s records, nothing sensitive is exposed.

Check your internet and try again. The app keeps your place; reload when you’re back online.

Check the email and password are correct. If your account was put on hold or your password changed, contact an admin or group organizer.

Use ‘Request access / help’ to send a message. A community admin will follow up.